Privacy Policy
Privacy Policy
1. Introduction
The My FirstCare platform is committed to protecting the personal data of its users. This policy explains how we collect, use, disclose, and safeguard personal data in accordance with Thailand's Personal Data Protection Act (PDPA).
2. Collection of Personal Data
The platform may collect your personal data when you register, use our services, or communicate with us, for the purpose of providing appropriate health and medical services.
3. Types of Data Collected
- Identity data, such as full name
- Contact data, such as phone number and LINE User ID
- Health data, such as medical history and health information you voluntarily provide
- Appointment and service usage history
- System usage data, such as access dates and services used
4. Purposes of Use
We use your personal data for the following purposes:
- Providing health, medical, and appointment services
- Monitoring symptoms and supporting care processes
- Sending appointment and service notifications
- Sharing useful health information and news
- Developing and improving system and service quality
5. Disclosure of Data
We will not disclose your personal data to third parties except in the following cases:
- With your consent
- As required by law
- When necessary to provide services with medical institutions or business partners
6. Data Security
We apply technical and administrative security measures to prevent unauthorized access, use, disclosure, or modification of data, in line with the type of data involved.
7. Data Retention
We retain your personal data only as long as necessary for service purposes or as required by law. When no longer needed, data will be deleted or anonymized.
8. Data Subject Rights
You have the following rights under personal data protection law:
- Request access to and copies of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion or destruction of personal data, including account management on the platform:
- Temporary deactivation (default): Type "ลบข้อมูล" to confirm — the system will unlink devices, remove some chat/activity/consent data, and temporarily suspend your patient profile and LINE account (soft delete), which may be restored when you use LINE again
- Permanent deletion: Select "Permanently delete all data" and type "ลบถาวร" to confirm — personal data, health history, device data, patient profile, and LINE account will be permanently removed (cannot be restored) under your PDPA right to erasure
- Account deletion may fail if KATI-Watch/AVA4 devices remain linked, a hospital assignment exists, or an administrator has protected the account
- Request restriction of processing
- Object to processing
- Withdraw consent previously given
9. Policy Changes
We may update this privacy policy from time to time and will notify you through appropriate channels. Continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy, please contact:
A Medical For You Co., Ltd.
99/522 Soi Sukhabhiphat 2 Soi 25, Dokmai, Prawet
Bangkok 10250, Thailand
Phone: 061-555-6527
LINE Official Account: @myfirstcare